Refund policy

We want you to love your Colette pins. If you are not happy with your order, you have 30 days from the day it is delivered to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. To start a return, contact us through the Contact page on our site with your order number. We will reply with return instructions. Items sent back without first requesting a return cannot be accepted. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, defective or wrong items: please inspect your order when it arrives and contact us within 14 days with your order number and a photo. We will send a free replacement or issue a full refund, your choice, and you will not need to pay for return shipping.

Refunds: once we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Order changes and cancellations: orders can be changed or cancelled within 12 hours of purchase, before they are sent for fulfillment. Contact us as soon as possible.

Lost packages: every order is tracked. If tracking shows no movement for 10 business days, or your order has not arrived 30 days after shipping, contact us and we will reship or refund it.